Stopping the 'add on' free postage

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Hi everyone

I'm so sorry but we have to remove the free postage for add ons. It's being used as a normal postage option more than people using it for adding an extra item or 2 that they forgot.

This means every day we're cancelling and refunding orders. If only it was used for the reason it was put there, we tried to state as clearly as possible what that free postage option was for but I think people see the 'free' and automatically click it without reading.

If you're a regular customer please get in touch and we can still add on an item if you're desperate but there is no option to add on for free as from today ...

Claire x

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  1. Amy

    Hi there, I placed an order with yourself last night and forgot to add a oil which I desperately need is there any chance of wavering the cost of postage on This occasion? Many thanks x REPLY FROM SCENTYMENTAL - Hi Amy, I think your order may have gone out. Please email [email protected] with your order number and I'll check for you. Kind regards, Claire

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  2. Alana scholfield

    Hi just wanted to know how long it would be until you will have snow fairy in stock? X REPLY FROM SCENTYMENTAL - Hi Alana, Back in stock now. Kind regards, Claire

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