FAQs

 

SERVICE QUESTIONS

How Much Are The Postal Charges?

Postage prices are based on weight. If you add items to your basket then click 'calculate postage costs', postage prices will show up .. There are different options depending on how much you want to pay and how fast you want the goods.Royal Mail are faster than the courier option.

How long will it take to receive my purchase?

Dispatch times vary. Have a look at the dispatch times scrolling across the homepage of the website. Please note we don't dispatch parcels on a weekend. 

Can I collect? 

Sorry, no collections.

Why don't you include VAT in the price?

We would if we could, but unfortunatley the way the site works doesn't allow this at the moment.
If we hide the VAT in the price that is displayed it would mean we would have to charge you more ie - If we want £1.00 for an item and list it as £1.00 the site will add on 20% at checkout. Meaning you would pay £1.20. Yet if we hide the VAT charge and charge you £1.20 .. the VAT actually owed to HRMC would be 20% of £1.20 which is .24p. So in actual fact we would have to charge more to cover this. Of course there are ways round this but for practical reasons (and until the website creators can include the VAT as a seen price) we have to do it the way it is. You can go to your basket area throughout ordering to keep an eye on the VAT price.

Do you ship abroad?

No, sorry. UK only

What is PayPal and is there another way I can pay?

Our preferred method of payment is PayPal.
PayPal is a secure way to pay over the internet, you can pay by credit or debit card. Your card details are never passed onto us. You don't even need a PayPal account to pay, for more information please visit their website at www.paypal.com . Note: payment will be sent as an eCheque if your PayPal balance is not enough to cover the payment and you don't have a card and a bank linked to your account. With eCheques, your bank account will be debited when the payment is initiated. However, we will typically receive the money 5-7 working days later and can process the order after that.

 Alternatively we will accept uncrossed postal orders, please use the 'contact us' page to request more information about paying by this method. Please note, if you opt for payment by post without contacting us we will cancel your order the next day. Please do not send cheques.

Do you accept returns

Yes we do, unless stated on certain items due to hygiene or contamination reasons. We do not accept returns for fragrance or perfume oils. All we ask is you return items in a saleable condition and we’ll refund you

My goods arrived damaged, what happens now?

If your item has been damaged in transit we ask that you send proof, either by email including pictures or returning the product and we will replace the item/s or refund. PLEASE NOTE - If emailing you must provide photo evidence, please do not bin the item before taking a picture as we do need this evidence for a claim from the courier or to issue a refund or replacement.

Will my personal information ever get sold on if I submit it to your site?

Absolutely not. Information you have submitted to us on this website will only be used by ScentyMental to contact you about an order if necessary.

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PRODUCT QUESTIONS

Do You Sell 'THIS'?

If it isn't on site we won't sell it, we don't hold anything back. We are always adding new lines, and appreciate feedback on what you'd like us to sell, but if it isn't listed, then at that moment in time, we don't sell it.

Have you got a list of the dupes you do?

Yes, Please click HERE .. This list will be updated periodically

Can you help with CLP labeling regulations?

Yes, click on the oil. Scroll down to the document links .. There you will find the CLP at 10% link

What is Soy Wax?

Soy Wax is a natural wax made from the soy bean through a hydrogenation process.  Soy Wax is a favorite of the natural wax lovers for being more affordable than other natural waxes, they have a longer burn time than a paraffin wax candle and their scent throw is excellent. Soy Wax candles do not increase the CO2 level in the atmosphere and they burn cleaner (produce less soot) also a spillage of Soy Wax is much easier to clean up than paraffin wax,  just hot soapy water is all you’ll need.

What are Aroma Beads?

Small translucent plastic beads that absorb upto 30% fragrance oil, please see our 'how to make' section for more details.

Your Fragrance Oils .. can they be used in soap & B&B product making? 

Yes most can but some of the oils we sell are not cosmetic fragrance oils, please click on an oil for more info about that particular oil or check in Fragrance Oil Info for 'at a glance' information and SDS, ALLERGEN & IFRA links.

All the fragrance oils are good for candle making.

GENERAL FRAGRANCE OIL SPECIFICS - 

  • Our fragrance oils are not tested on animals.
  • Do not consume. If consumed seek medical attention/advice.
  • Fragrance oils when used undiluted and not handled properly can be irritating to skin and cause damage to eyes. Wash off skin with soap and water, seek medical advice if irritation continues. Rinse eye/s with plenty of water for 10 minutes. Seek medical attention.
  • Avoid excessive inhalation, use in a ventilated area.
  • Keep fragrance oils out of reach of children & pets.
  • Most fragrance oils are dangerous to aquatic life and can cause long-term adverse effects. Can also comtaminate soil.  Dispose of un-wanted oils responsibly. Contact your local council for advice.
  • Store fragrance oils in a cool dark dry area, shelf life is usually 12 months, strength may weaken after this time. 
  • We recommend you test a fragrance oil thoroughly in your products. A fragrance oil may have a different aroma straight out of the bottle than the same oil mixed with other ingredients.
  • Our fragrance oils are non returnable due to contamination risks. We strongly recommend buying a small quantity to test in your products before committing to a larger more expensive quantity.

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